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People are part of the operation.
Workers can behave as agents within the operational model. That makes labor more than a capacity number.
Model
- Shifts
- Breaks
- Skills
- Certifications
- Availability
- Productivity
- Travel
- Task assignment
- Cross-training
- Absenteeism
- Movement
Labor is behavior.
A worker is not always a resource waiting for instructions. A worker has a location, a skill set, a shift, a break schedule, and a way of choosing the next task.
Those individual behaviors aggregate into the throughput the operation actually achieves.
One clock. One model. Many futures. One reality.
Model the operation. Rehearse the change. Connect it to reality.
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